Getting Started & Subscription
Is there a minimum contract? Not at all. If you choose the Monthly Flex plan (£4.99), you can cancel at any time. If you only need us for one month to check a few specific properties, that is absolutely fine. We are here to help you move, not to tie you down.
How easy is it to cancel? We hate “gym membership” style subscriptions that are impossible to leave. You can cancel your subscription instantly from your account dashboard with just two clicks. No phone calls, no questions asked.
What is included in the Annual Plan? The Annual Plan (£49.99) gives you 12 months of access for the price of 10. It also unlocks our Pro Tools:
- Smart Match Filter: Tell us your criteria (e.g., “Within These Price Levels + Low Crime + Child Rich Area + Low Flood Risk“), and we highlight the areas that match.
- GPS navigation: Single click to center the map on your current location. Essential for mobile phone viewing.
- Printable Area Reports: Download comprehensive PDF summaries of any local district to take with you to viewings.
- Highlighted best and worst: Best rated and and most challenged towns and villages are highlighted. With the reason why.
The Data & Maps
Where does your data come from? We do not use guesswork. We aggregate official, verified data from trusted UK bodies, including:
- Police.uk (Crime statistics)
- Ofsted & Department for Education (School ratings)
- The Environment Agency (Flood risks and landfill sites)
- Public Health England (Radon and air quality)
- CQC (Care Quality Commission) (Healthcare ratings)
- Ofcom (Broadband and mobile coverage)
How often is the data updated? We are continually syncing with our data providers. If a school’s rating changes or new crime stats are published by the police, our maps reflect that update as soon as the data is released publicly.
Can I use Know Your Area on my phone? Yes! Our website is fully optimized for mobile. We know that house hunting happens on the go. You can pull up a property on your phone while you are parked outside to check the stats instantly.
Troubleshooting
Why does an area look “Red” on the crime map? Don’t panic! A “Red” area often indicates a busy high street or town center where footfall is high. We recommend zooming in to the specific residential street you are interested in. Often, a quiet cul-de-sac can be “Green” (Safe) even if it is near a “Red” (Busy) town center.
I can’t find a specific new build postcode. New build postcodes can sometimes take a few weeks to register in national databases. If you can’t find the exact postcode, try searching for the street name or the nearest existing postcode to get an accurate picture of the surrounding area.
Support
Still have a question? We are real people, and we are here to help. Email us at: contact@knowyourarea.co.uk We aim to reply to all queries within 24 hours.